These terms and conditions shall apply to all contracts entered into by Azen Jewelry (“Azen Jewelry”, “we”, “our”, or “us”). Please read these terms carefully before accessing our using our website. In using the website you agree to be bound by these Terms and the privacy policy set out at Azenjewelry.com
The Policy and these Terms may change from time to time and the most current version will be the one available on our website at www.azenjewelry.com. Azen Jewelry reserves the right to amend any policy or terms and conditions at any time without prior notice. Should you have any clarifications, we can be reached via email at contact@azenjewelry.com
GENERAL CONDITION
Our website changes regularly and access to this site is permitted on a temporary basis. We aim to update our site regularly, and may change the content at any time, including the product details and pricing without notice.
By visiting our site and/or placing your order with us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
ORDERS & PAYMENTS
By purchasing on this site, you confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment we will not be liable for any delay or non-delivery.
You shall be responsible for ensuring the accuracy of all orders. We reserve the right to accept or decline any orders received from or through the site in our sole and absolute discretion. If we are unable to process your order (due to product is out of stock, unexpected limits on our resources or defective of products) we will inform you of this.
BACKORDERS
Kindly be aware that backorders will require an estimated waiting time of approximately 3 to 4 weeks from the time the order is placed, excluding the delivery lead time. Please note that once backorder is placed, no cancellation is allowed. In case of any unforeseen circumstances or delays, we will promptly notify you via email.
MODIFICATIONS OF SERVICE AND PRICES
Prices of product are subject to change without prior notice.
We reserve the right at any time to modify or discontiune the service without notice at any time. We shall not be liable to you or any third-party for any modifications, price change, suspension or discontinuance of the service.
PRODUCTS DESCRIPTION
We try to be accurate as reasonably possible in our descriptions of products through the site. However, our products may vary slightly from their pictures due to the organic nature of each stone and handmade item. The images of the products on our site are for illustrative purposes only. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. We do however strive to ensure that screen colours are true to life as much as possible.
DEFECTS
We do not warrant that product descriptions or other content on the site are accurate, complete, reliable, current or error-free. Minor variations in measurement are not consider a defect. If you believe you have received a defective item, drop us an email at contact@azenjewelry.com with your order number, and a photograph of the defect. All defective items are to reach us within 14days from received date for orders made in Singapore, or 30days for international orders. Items must be unworn, unaltered and in original packaging. If the replacement piece is no longer in-stock, store credit or a refund will be issued.
INTERNATIONAL DELIVERY
We delivery worldwide. However, there may be restriction on certain international destinations. We will contact you and refund your order in the unlikely even that we are unable to ship to your country. Shipping fees paid during checkout do not include import duties and taxes. Your parcel may be subjected to custom inspection and the assessment of duties and taxes will be in accordance with local regulation. Please note that we have no control over these charges and it may not be possible to predict such amount.