Return & Exchanges

Azen Jewelry do not allow change of mind returns.
If you have received any damage/defect items from us, kindly inform us by dropping us an email at within 7days of receiving your order.

All defective items are to reach us within 14days from received date for orders made in Singapore, or 30days for international orders. Items must be unworn, unaltered and in original packaging. If the replacement piece is no longer in-stock, refund of store credit will be issued. 
Kindly note that we do not do refunds via cash or credit cards.


Exchange Policy

We will provide exchange only if the item delivered to you is incorrect or defective. If you have purchased the wrong ring size (We would recommend you to check on your ring size by referring to our ring chart here before purchasing), please contact us first by dropping us an email and we will assist you further.

  • We do not accept request for exchange due to reason of unsuitability
  • We are unable to accept exchange for earrings due to hygiene purpose
  • Exchanges must be done/notified to us within 14 days of delivery
  • Postage charges incurred when you return your item back for exchange will be liable by you
  • Sale items are final and cannot be exchange/return