Terms and Conditions

Please read and understand these Terms & Conditions before you make your purchase(s). We may modify, alter or update these Terms and Conditions from time to time. By placing an order, you are agreeing to the Terms & Conditions.

Placing an order

  • Note that if you have a discount code, please enter in the coupon column when checking out of cart. If you have forgotten to apply the discount code, email us before we send the order confirmation to you.
  • If there’s backorder items in your order/invoice, we will only mail out once all backorders arrive. There will be an additional courier fee if you would like us to mail out the in-stock items to you first.


  • All items are stated in Singapore Dollars (SGD).
  • All items listed on our webpage are brand new and in stock.
  • Azen have made every effort to depict as accurately as possible the colours and designs of our products.
  • Please note that colours will appear differently on different computer monitors.
  • All products are handmade and natural gemstone thus there will be slight variations from one another.

Modes of Payment

1.   Paypal

2.   Credit card payment(Visa/Mastercard/American Express etc)
3. Hoolah (3 month interest free installment payment)


    Modes of Delivery

    1.      Smart Pac (2-4 working days)
    2.      Self-Collection

    • Registered mail can be tracked and insured, We encourage customers to go for registered mail.
    • Self-collection is available at Isetan Scotts, Level 2.

    We mail everyday, Monday to Friday.


    Azen reserves the right to amend any of the above Terms and Conditions without notice.