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Terms and Conditions

Please read and understand these Terms & Conditions before you make your purchase(s). We may modify, alter or update these Terms and Conditions from time to time. By placing an order, you are agreeing to the Terms & Conditions.

Placing an order

  • Note that if you have a discount code, please enter in the coupon column when checking out of cart. If you have forgotten to apply the discount code, email us before we send the order confirmation to you.


  • All items are stated in Singapore Dollars (SGD).
  • All items listed on our webpage are brand new and in stock.
  • Azen have made every effort to depict as accurately as possible the colours and designs of our products.
  • Please note that colours will appear differently on different computer monitors.
  • All products are handmade thus there will be slight variations.

Modes of Payment

1.   Paypal
2.   Internet Banking
3.   ATM Transfers

  • We use a POSB/DBS account, and we will acknowledge all other interbank transfers as well (i.e. UOB/OCBC/MayBank). A snapshot of the receipt will have to be sent to us as proof of payment.

Exchange Policy

We will provide an exchange only if the item delivered to you is incorrect or defective.

  • We do not accept request for exchange due to reason of unsuitability
  • Exchanges must be done within 14 days of delivery
  • Postage charges incurred when you send your item for exchange will be reimbursed in the form of a credit voucher
  • Items will be replaced for the same product type
  • An exchange will only be made if the item was purchased directly from us with proof of purchase.

Modes of Delivery

1.      Smart Pac (2-4 working days)
2.      Self-Collection

  • Registered mail can be tracked and insured, We encourage customers to go for registered mail.
  • Self-collection is available at Isetan Scotts, Level 1. Other locations can be arranged subject to availability.

We mail everyday, Monday to Friday.


Copyright and other relevant intellectual property rights exists on all images, text, product designs and he full content of this website. Azen’s logo is a registered trademark of this Company in Singapore & in other countries. Do not use or commercially distribute any image on website without permission.

Azen reserves the right to amend any of the above Terms and Conditions without notice.



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